Returns
The German version is legally binding. This translation is for convenience.
At a glance
| Seller | Period | Cost of the return shipment |
|---|---|---|
| SARVESTO stock | 30 days (statutory 14 + voluntary extension) | free from Germany within the statutory period |
| Retailer | 14 days statutory withdrawal; many retailers grant more | free from Germany within the statutory period |
| Private seller | no statutory right of withdrawal | return only if the item deviates from the description |
How to return
- Write to support@vestrasales.com with your order number and the items you want to return.
- Within one working day you receive a return label and the return address of the respective seller.
- Pack the goods, ideally in the original box, enclose the delivery note and hand the parcel in.
- After receipt and inspection we refund to the same means of payment — no later than 14 days after receipt of your withdrawal notice, as soon as the goods are back with us or you have provided proof of dispatch.
We also accept returns without prior notice; processing then takes longer because the parcel has to be matched manually.
Condition of the return
Trying on is expressly fine — that is exactly what the right of return is for. Please send items back unworn, unwashed, unperfumed and with all original labels attached. For a loss in value caused by handling beyond that we may ask for compensation; we calculate it transparently and contact you first.
What cannot be returned
- swimwear and earrings without an intact hygiene seal;
- items individually adjusted or made to your specifications;
- items from private sellers, provided the goods match the description.
Exchange
A direct exchange is not possible because most items are one-of-a-kind pieces or single size runs. Return the item and order the right size anew — if still available. If you are interested in a particular size, write to us; we will tell you whether restocking is to be expected.
Item defective or not as described
Then it is not the right of return that applies but liability for defects — with stronger rights for you. Contact us with photos; in this case the return is always free, including for private sellers and also after the return period has ended, within the statutory limitation period.
Not genuine
Should an item prove not to be genuine, we refund the full purchase price including shipping costs and bear the return shipment — regardless of which seller offered it. The seller concerned is removed from the platform.
Premium Outlet
Reduced prices change nothing about your rights: the same periods as above apply to Vault purchases. Only the exception for private sellers remains.